The mortgage adviser business in my eyes is made up of 2 very important parts. Providing top quality advice and working harder than everyone else. I have no industry back ground prior to coming on board with loanmarket, I owned rental proeprty and had mortgages myself but I didn't work at the bank. But, being a good mortgage adviser is easy and enjoyable. Sitting down with a client and opening their eyes to how a loan works, what the banks want to see in their clients, the risks involved and teaching the process required to achieve home ownership is extremely satisfying. Especially when you get a nice google review, a thank you letter or the best... A referral.
The hard part is scaling the business and the only way I know how to do this is to work hard. This part is the same as any business. It is not uncommon for me to get in the office at 7am and leave at 10pm. I think part of it is the nature of the business but part of it is maintaining top quality service for clients and chasing growth personally. For me their isn't really any balance. It is what I like to do and what I will continue to do. I live and breath the industry and this is clear to my clients. They know I care and take the responsibility seriously.