Sharon Reichhardt will manage customer adoption of the ACES Audit Technology platform
ACES Risk Management, a provider of enterprise transaction and loan risk mitigation software, has announced that it has promoted Sharon Reichhardt to vice president of client success.
Reichhardt was previously director of client services. In her new role, Reichhardt will manage ongoing adoption by customers of the ACES Audit Technology platform. She will also oversee the company’s professional services division.
"As a former client, Sharon knows firsthand the operational challenges that the industry faces and how ACES can be leveraged to save costs, introduce efficiency, and transparency and reduce risk to financial institutions," ACES CEO Avi Naider said. "With her vast experience implementing ACES across multiple divisions at a large bank and across multiple clients as a director at ARMCO, Sharon is the perfect fit for this important position at the company."
Reichhardt brings more than 25 years of mortgage industry experience to her role. Before joining the company, she spent 20 years across various management roles at EverBank, primarily in quality control. While at that bank, Reichhardt was the primary administrator of the ACES platform across several divisions.
"I know firsthand how much time and effort it takes for companies to get the most out of a technology as powerful as ACES," Reichhardt said. "I'm excited to lead the company's customer success initiative and ensure that more and more ARMCO clients have access to experts who truly understand the intricacies of both their business and the technology. Driving efficiency throughout the full loan origination and review cycle - from prefunding, to post-funding, to post-closing, and to servicing - is what we aim to achieve for all of our clients."
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